We are happy to announce our latest panel discussion and networking event: “St@te of the Feeds”, a review of the social media landscape—where it started, where it stands today, and where it is headed in the future.

This evening of drinks, appetizers and insights will take place during AdTech SF, on Wednesday, April 21st, from 6-9PM at Roe, 651 Howard St, San Francisco.

We have secured a fabulous team of panelists, all of whom are experts in the social media space. They come from a wide array of backgrounds and experiences, and will come together at St@te of the Feeds on April 21st.

Paul Ollinger, VP of Western Region Sales for Facebook, had extensive knowledge of the monetization and benefits of using social media in one’s marketing efforts.

Sean Blankenship of CODA Automotive knows the potential of social media first-hand. As VP of Digital and Social Media Experiences, he is using social media to bolster his marketing efforts for CODA’s new evolution of the electric car.

Diana Cartwright, now the VP of Corporate Marketing at Kaleidescape, was most recently a social media thought leader at SanDisk.  SanDisk’s social media strategy has been very fruitful, and Cartwright is now bringing her knowledge into a new environment.

The panel will be moderated by Sandy Grushow, a veritable social media rockstar.  His current company MediaLink is at the forefront of the social media space, and Grushow’s knowledge and expertise make him the perfect moderator for this in-depth discussion.

You are welcome to attend! Please RSVP at: www.redbricksmedia.com/party

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Be Human. Get Personal with your Customers

Take time to get close to your customer base, because in 2010 customers will continue to dictate your marketing efforts. Take care to polish up your company’s blog and social media channels, like facebook and twitter, and keep them healthy by posting regularly. If your communications are sparse, users won’t respect you as an authority. It is necessary to participate in conversation and contribute valuable content to be respected in your marketplace. Providing direct and timely responses to customer feedback is a powerful and effective marketing tool.

Follow the Search Funnel

In-depth conversion tracking and analysis can shed light onto the profitability of search campaigns. Just as some keywords or ads may provide a great number of clicks but low conversion levels, high-converting keywords and ads provide different levels of customer engagement and revenue over longer periods of time. These sorts of ‘deep dives’ into conversion tracking will provide more customization, optimization, and ROI in the long term.

Analyze and Synthesize

Research and invest in new tracking technologies and tools in the marketplace which will benefit your marketing campaigns. Social media tracking, for example, gives concrete insights into what your customers are saying about your brand. This newfound ability to listen to and adapt to customer trends in real-time is a valuable resource. Likewise, a comprehensive and properly configured analytics platform is probably the most important tool that a marketing team can have. If your marketing data isn’t interpretable and actionable, it isn’t useful.

Diversify and Integrate

Your many marketing channels should be working as one. Integrated campaigns consistently perform better than campaigns running separately. When insights are shared among functional marketing teams, a comprehensive strategy may then be developed which incorporates findings and best practices from each marketing channel.

Audit and Update

Everything has a ‘Best By’ date, and your website and marketing collateral are no exception. Consumer tastes change as quickly as the seasons, and the images and copy which will generate positive responses need to be refreshed frequently as well. Update your paid search ad copy – revamp your homepage! Optimization of imagery and messaging are often overlooked, but the results are valuable marketing assets.

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 By Peter Vaughan, Copywriter

On the eve of December 9^th VEVO took over New York City with a launch party that included celebrity musicians like Bono, Lady Gaga and John Mayer. At the same time, millions of internet users waited eagerly for the return of music videos, an art form that television networks like MTV and VH1 slowly started moving away from years ago. As the clock struck midnight and the site went live, VEVO’s traffic servers struggled to handle the flood of eyeballs that flocked to the music video revolution.

But make no mistake about it, this wasn’t some kind of happy accident. Red Bricks Media worked closely with VEVO to architect an effective social media strategy that included tactics on channels like Twitter, Facebook, YouTube and even eBay. At the heart of our campaign were viral videos featuring popular musicians in an act of defiance against obsolete media, a sentiment that would come to embody VEVO’s brand message.

To help seed these videos online, Red Bricks Media contacted influential bloggers in the music world offering exclusive video access and b-roll footage. The result was over 300,000 combined views in just three days. Additionally, these viewers were prompted to check out VEVO’s blog, Twitter and Facebook accounts to engage in pre-launch discussions, trivia contests and charity events like an eBay auction of 3 signed copies of Adam Lambert’s latest CD.

In the end, the best indicator of our success came from the mouths of consumers themselves. On the night of launch we became a trending topic on Twitter, sharing the conversation spotlight with keywords like “Christmas” and “Tiger Woods” (one week after he dropped his now famous ball). Using Techrigy’s buzz tracking capabilities we could also react to real-time conversation trends like usability feedback and brand shout-outs in order to keep engagement levels high throughout the night.

So what’s our best piece of advice for brands wishing to achieve the same success? Harnessing the power of social media isn’t just about creative thinking and intensive strategic planning – it’s about a willingness to have an engaging, transparent and collaborative conversation. Until marketers understand the fact that they can’t control everything that’s said about their brand, they will never be able to truly reap the rewards of platforms like Twitter and Facebook. Listening to what consumers are saying and encouraging them to become partners in shaping products and services will create the best possible result.

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By Elliott Easterling, CEO

Many marketers are missing the point with Facebook and social networks. The complexity of managing company profiles, the risks of user-generated content, and the lack of control keep many marketers away from creating a robust social network presence.

Social media represents a sea change in the way that brands project and broadcast themselves. Traditional models of web advertising start from a website that is broadcast out to the public. Historically, advertising was placed to bring people back to this channel.

With the advent of social networks, blogs, and micro-blogging (Twitter), brands have had a whole new spectrum to broadcast their brands through, and in most cases, these are not contained within the safe and controlled confines of their site. These new advancements have required that marketers reinvent their digital marketing efforts to consider the nuances of these new media. Creating and managing a presence on Facebook involves a unique set of considerations that are not native to traditional web publishing.

One of the most interesting considerations is that marketers must not just “project” their brand through their website, but rather must make their brands “converse” through these new forms of media. The way that brands are now fragmented through these new channels and must now become animated and have a voice is completely changing the ground rules for digital marketing. Silent films now have sound, and the brands that do not have a voice in this new media will not reap its vast rewards.

I wrote last month on the opportunities that exist for acquisition marketing in Facebook. Now I’ll address retention marketing on Facebook, which warrants its own discussion (and a lot more beyond this).

The benefits to building a fan base in Facebook are akin to developing an electronic direct mail (EDM) list. Unlike EDM lists, on Facebook you can not only market to your customers but they can interact among themselves and do the marketing for you.

Marketers need to start to treat their social network fan bases as marketing assets and need to measure their effect on their sales. So when a promotion is dropped to an EDM list, a similar message should be dropped to Facebook fans. Ultimately the revenue generated from a Facebook fan base should be uniquely tracked within web analytics systems and reported back to senior marketing management just like every other key marketing channel.

What is amazing about Facebook is that it is an incredible value for the associated costs. Marketers spend significant amounts managing their EDM campaigns, and get much of the similar messaging capabilities and the benefits of an integrated social network “free” from Facebook. Facebook is in essence a Hosted Social Network for corporations, with very low marginal cost to touch consumers. Eventually Facebook may find new ways to charge corporations, and the risk of having your fan base hijacked with high marketing fees are very valid and need to be considered as you make your investments.

Let’s take a quick look at Starbucks. At last check they have over 5MM fans on Facebook. That base of evangelists can be activated through promotion and coupons to drive retail sales, which is likely having a very healthy effect on Starbucks’ bottom line.  Starbucks has a concerted and active paid Facebook fan recruiting program. It has yielded a base of fans that has nearly doubled in the last 4 months.

So when our clients ask us whether they should be advertising on Facebook to build up a fan base or to drive traffic to their site, my answer is usually “try both.” To successfully manage a Facebook fan base and a social media profile, you do need to have a concerted investment of resources within your organization — so that is a prerequisite to a fan building program. Facebook is not for all brands, but it is for more than have given it a real chance to play an integrated role in their digital communications.

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by Elliott Easterling, CEO

I recall the first day I opened up AdWords almost 6 years ago to test out the self service functions. That feeling of bliss came to me again when I explored Facebook’s self service tool for the first time last December.

Joy came to me with AdWords because I encountered the tool as a data driven marketer. I spent 3.5 years at Digital Impact (now Axciom Digital) learning the ins and outs of database marketing before I started Red Bricks Media. At the time, we were working with algorithms to process large amounts of user behavior and self-profile data to predict the best products to put into individual emails. This behavioral targeting experience is what got me excited about AdWords. I quickly realized that search queries were in fact behaviors that could be used to present targeted ads to potential consumers. I was amazed that I could tap directly into the flow of demand. The combination of powerful targeting and scale is what made Google such a useful tool for marketers.

Excitement came to me with Facebook because I recognized the same opportunity to build marketing programs with amazing targeting capabilities supported by significant scale. Facebook allows marketers to target users based on the content of their profiles. Rather than being fueled by behavioral data, Facebook campaigns are fueled by profile data. This data is incredibly clean and accurate because, in general, people do not lie about their interests on Facebook. They might exaggerate but they won’t likely lie because peer pressure from Facebook friends creates a system of accountability. The profile data in Facebook is especially powerful because it represents the brand of Facebook users. The things you put in your profile represent the things that are most important to you and also the way you see yourself and want to represent yourself to the world. Facebook profiles are the sum of passions, interests, and make up the brand of one. Facebook also provides a separate targeting axis - one that surrounds demographic data. Where you live, where you went to school, and every piece of data collected in the registration process is targetable on Facebook. This matrix of interest data and demographic data make for great user segmentation and targeting. See chart below.

Since users are not actively seeking out information on Facebook as they are doing on search engines, the click-through rates (CTR) tend to be lower. This limitation can be overcome using the sheer scale of available inventory on Facebook, which can yield great click volume even with low CTRs. From our experience, Facebook campaigns can realize good conversion rates because our campaigns heavily segment users into tight interest groups and then present compelling messages to those users. Our background in database marketing has given us an edge in developing and designing successful Facebook campaigns.

Is Facebook right for your business? It is, to the degree to which interests in Facebook correlate to an interest in your product or services. If, for example, you are in the business of selling tissues online, you may not get much out of Facebook’s targeting capabilities. No one is likely to wax poetic on the virtues on a clean nose on their profile. Alternately, if you sell tours of India, you will have access to the more than 2.8MM 18 and older Americans that that show “travel” as an interest in Facebook. Matched with demographic data, a campaign could even target users in San Francisco with customized messaging – “Explore our tours to majestic India, flights leaving from San Francisco daily.”

As performance marketers, we tend to focus more on media that drives conversions. Facebook also has the amazing ability to drive great branding, so let’s not rule out the campaign for the tissue company quite yet. Facebook branding and fan development warrant a separate discussion, which is forthcoming next month.

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CEO Ed Kim will address the benefits and myths surrounding social media in his talk “Integrating Social Media into Your Existing Campaign.”

San Francisco, CA - April 30, 2009 - Red Bricks Media has been selected to speak about Social Media tactics at the Annual Conference for Catalog and Multi-channel Merchants, given by the Direct Marketing Association (DMA).

The performance marketing agency’s CEO, Ed Kim, will discuss how to build effective multi-channel marketing campaigns leveraging the latest Social Media Strategies. For those who want to engage with social media forms such as blogs, Facebook, and Twitter, Kim will provide best practices and dispel common myths. From case studies of Red Bricks Media’s clients, such as THQ and a major fashion publication, Kim will demonstrate the opportunities provided by social media including specific targeting, outreach, and measurement tactics that drive measurable ROI.

Discussing his session, Kim said, “I’m very excited to speak at ACCM. Social media should be approached with the same marketing goals and objectives required for all performance-driven channels. I’ll discuss strategic ways to integrate social media with existing campaigns to drive far greater results.”

Kim has previously presented at Ad Tech, Search Engine Strategies, Webmaster World PubCon, Digital Hollywood, and the Vodafone Ventures Summit. His session takes place on Wednesday May 6th from 8:30 to 9:30 am.

Additionally, Kim will be offering expert advice on Email Creative from 3:45 to 4:45 pm Tuesday May 5th. Kim spent five years at Acxiom Digital, helping develop email programs for some of the world’s most recognized brands, including HP, Apple, Wal-Mart, Wells Fargo and more. Conference attendees can schedule a session or sit in on a critique to learn how best to achieve results through email campaigns. On May 6th, Kim will also be moderating a table during the conference’s “Lunch With The Experts” daily sessions, where he will be presenting Search Engine Optimization and Online Marketing 101.

About Red Bricks Media

Red Bricks Media is a full-service global marketing agency specializing in search engine marketing, interactive media planning, email campaign management, award-winning creative services and emerging forms of media including buzz and mobile marketing. We take a performance-driven approach to our campaigns and measure our success by our clients’ successes. Red Bricks Media is an independent agency headquartered in San Francisco, with offices in New York, Los Angeles, Hong Kong and Taipei, creating world-class advertising programs for top brands like Microsoft, Hearst Magazines, THQ, and the Los Angeles Times. Visit www.redbricksmedia.com to find out why Red Bricks Media is one of the fastest-growing agencies in the country.

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By Lauren Quan, Associate Marketing Manager

Facebook reached me via word-of-mouth, far before I had even heard of word-of-mouth and buzz marketing. I was a college sophomore, perusing my friend’s AIM profile, which included a link to the site.

Back in that day there were no applications, games, or even photos to overwhelm me. The sleek blue and white interface was a welcome change from the brief fling I had with Friendster. It was clean, uncluttered, and blissfully ad-free.

When I started working in the digital space, I was surprised by marketers’ growing obsession with Facebook and inability to understand it. What was there to understand? Growing up in an atmosphere where everyone was always online and everyone constantly updated their AIM away messages to show their whereabouts when not online, Facebook made sense as a way to keep track of friends while multi-tasking, AIMing, doing homework, and so on. Because the sign-up process required a valid college/.edu email address, people tended to use their real first and last names. There was a level of transparency and honesty lacking from the dead Friendster and perv-producing MySpace.

At its heart, Facebook was pretty much a virtual, interactive yearbook that helped people stay in touch with college friends. I still check it once a day and prefer it to the vastly overcluttered MySpace or the glorified address book Linked In.

I’m not the only one who checks these social networks daily. According to a recent Forrester report, 80% of young adults and 30% of adults are using social networking sites. These numbers keep growing, as the site averages more than 20 million unique viewers per month.

These large figures have not gone unknown to advertisers. Facebook’s high volume of targeted, engaged web users is a marketer’s dream, and it’s no longer an ad-free zone. Advertisers have enjoyed success with Facebook advertising by creating branded groups and allowing users to become fans. Maybelline, for example, has created a group to promote its cosmetics. BMW is also in the Facebook loop.

Is all hope lost if brands are not entertainment or retail-focused? Not at all. Companies like Ernst and Young have created recruiting Facebook groups, with people assigned to actively respond to questions and give feedback to potential job-seekers. Obviously, such a page would draw fresh college grads in search of a first job. This network has more than 20,000 users.

Overall, companies just need to be aware of the target audience and dream up campaigns that really add value for the users and allow them to engage with the brand. For example, in a recent campaign we ran for THQ, our buzz team crafted an alternate reality game to promote the company’s new first-person shooter, Frontlines: Fuel of War. After signing up at an interactive microsite, users were plunged into a scavenger hunt that had them reading blogs, discovering secret YouTube channels, befriending characters on Facebook, and more, in their quest to uncover the secrets of the world of Frontlines: Fuel of War.

Another way to engage the audience is with widgets. Good widgets should be fun, interactive and useful to the audience. For samples of successful widgets, one need look no further than this online dating widget or the popular Scrabulous widget. People who may not have ever touched the vintage board game edition of Scrabble are flocking in droves to play it online against complete strangers.

Regardless of whether marketers choose to go the widget/application route, the group route, or take a different route altogether, they need to follow the rules of good social media advertising. They need to understand the audience, engage with the community, be completely open and transparent, and above all, remain active and constantly engaged. It’s important to encourage open conversation and feedback, both positive and negative. One need look no further than the failure of flogs to see that trying to trick your audience just won’t work.

Facebook will never again be the ad-free, adult-free, and exclusive social networking platform it was when I first joined. However, I still want to use it to keep in touch with my friends and engage in lighthearted virtual interactions with them. With constant new innovations, (such as the news feed and open application platform, to name a few), Facebook keeps me engaged as other social networks scramble to keep up. If Facebook and advertisers continue to innovate and evolve while not bombarding users with ad spam (a la MySpace) then even legacy users such as myself will continue to visit for years to come.

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by Jacob Morgan, Search Strategist

Recently, the folks at Pandemic Labs asked me to write a guest article on social media. The article (with minor changes) can be found below.

On a call with Seth Godin, I asked him where he sees the future of social media growth and how we can stop spammers. He responded that social media will continue to segment, and that there is no way to stop the spammers.

As marketers and spammers (although they are not the same, their objectives are similar, and sometimes marketers inadvertently become spammers) continue to penetrate the social media marketing platforms, we are going to notice that social media platforms will begin to segment. In fact, the trend is already quite apparent.

Consider the following segmented platforms:

• Flickr allows people to share pictures
• Craigslist allows people to buy/sell apartments
• LinkedIn allows business professionals to connect
• MySpace allows friends to connect
• Guru Del Vino allows people to share their wine preferences
• ignighter helps people interested in group dating

The reality is that eventually there will be a platform to cater to virtually every marketing niche. Another example is the recent launch of Google Health, a platform that allows users to create online health profiles, find doctors, and even download medical records.

With the “verticalization” of social media platforms (and eventually search), how is a marketer or spammer going to survive? Well, there are two sides of the coin.

1) With the sheer number of vertical platforms and their continued growth, there is just NO WAY that marketers and spammers are going to be able to keep up. There are tens of thousands of platforms, with many more appearing each day, and for every 100 platforms that are created, only 1 will survive. Sure, a marketer or a spammer can focus all of their efforts on the large sites such as Facebook or Myspace, but eventually when the “verticalization” kicks in, the amount of targeted advertising and marketing will be reduced drastically. So a marketer or a spammer is left with little choice but to target as many social platforms as they can, and they are becoming increasing efficient at doing so.

2) With the sheer number of platforms and their continued growth, it is becoming increasingly EASY for spammers and marketers to reach their desired audience. If I am a marketer or spammer, I can focus on specific social media platforms that are catered to my exact target market, piece of cake.

Essentially a marketer or a spammer has 2 choices: go after as many verticals as they can and hope that some of those verticals yield results, OR, focus on the target verticals and ignore the rest. The problem is that marketers and spammers pursue both avenues. There are those that try to target all the platforms, and there are those who try to target specific platforms. The point is that there is no way to prevent marketers or spammers from penetrating social media platforms. It doesn’t matter what side the coin lands on - it’s a trick coin and the marketers always win.

The coin was flipped and is in the air, call it…

This article is cross-posted from Jacob’s blog.

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by Scott Tieman, Marketing Strategist

DEMO 08 happened a few weeks back. As the technology world reveled in the latest game changers, my eyes were squarely trained on one company, TubeMogul. This company has the potential to revolutionize online video distribution, analysis, and monetization. Online video is booming and offers a compelling new channel for marketers to peddle their products and services. It’s still in its infancy, though, and marketers are still figuring out how best to capitalize on it. The process of uploading videos to sites and then tracking them afterwards is very manual and time consuming. Also, it’s difficult to develop insights about who is actually watching the videos. It would be fine if there were only one site, but the landscape is fragmented with lots of sites vying for market share.

When planning campaigns, I must make difficult decisions. Which content should I use? Which site should I use – YouTube, Revver, Brightcove, Metacafe? Which results should I analyze?

Based in the Bay Area, TubeMogul has stepped in to the rescue. Its online video distribution, tracking, and analysis platform is best of breed and addresses many of the pain points previously mentioned. Now, I can upload a video once and then distribute it out to 12 video sharing sites. Then, it automatically begins tracking valuable performance data – like views, comments, etc – and gives me tools to slice and dice the data in meaningful ways. These are only some of the many features offered. All of this is free up to 150 videos per month!

So thanks TubeMogul! I can’t wait to see what new tools you’ll unveil next.

This article is cross-posted from Scott’s blog.

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by Ben Kou, Account Manager

Whether you’re an Armageddon scholar or not, you can’t help but notice that the price of gas keeps climbing, Vladimir Putin is sending submarines to claim the North Pole, and China is slowly kicking America’s butt economically. Throw in some radical Middle Eastern terrorist groups and it’s not completely absurd to imagine all these elements fomenting another world war over the most precious resource on the planet – oil.

In fact, such a scenario is so easy to imagine that THQ built their latest first-person shooter, Frontlines: Fuel of War, on this exact premise. It’s the Red Star Alliance (China, Russia and a handful of former Soviet States) against the Western Alliance (read – US, England, and Europe) in another war to end all wars.

What does Red Bricks Media have to do with all this? In order to build interest in advance of the official release of Frontlines: Fuel of War, THQ contracted Red Bricks Media to concept, design and manage an alternate reality game allowing players to experience the frontlines of tomorrow, today.

After signing up to play at http://www.exeoinc.com, players become involved in an online search to uncover just how another world war could come to fruition. After reading blogs, discovering secret YouTube channels, befriending characters on Facebook and phoning in covert rescue missions, players discover the who, what, where and when in the world of Frontlines: Fuel of War.

“We wanted people to interact with real online channels like Facebook, Flickr and Google search in order to feel like all this is really happening, that there is a real Exeo Incorporated out there developing futuristic weapons and peak oil research and selling it to the highest bidder,” related Red Bricks Media CEO, Ed Kim.

Red Bricks Media upped the reality factor by using paid search as the backbone of the campaign. “You might be searching for real world news, say things like ‘North Pole oil reserve’ and you would come across one of Exeo Incorporated’s ads and click on it thinking it was real. Almost immediately, you become aware that something’s not right,” noted Media Director Andrew Leinicke. “It’s all just part of the game.”

Even fictitious characters in the Frontlines: Fuel of War game get in on the action. War journalist Wayne Andrews has his own blog on Wordpress (www.wayneandrews.wordpress.com) which describes his mysterious disappearance after discovering a secret Exeo Incorporated facility in the deserts of Iraq.

“I kind of feel like Orson Welles reading War of the Worlds over the radio,” said copywriter Peter Vaughan. “I hope people don’t get too freaked out by all this, but at the same time I think we all wanted to create a concept that would raise some eyebrows.”

To get in on the Countdown to War action, visit http://www.exeoinc.com – but remember, it’s only a game.

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