We’ve submitted a couple of pitches for consideration at the upcoming SXSW (South by Southwest) festival. If you like our ideas and want to hear more from Red Bricks, please vote for us!
You can vote at the following site (you’ll need to first create a login):
Once you log in, you can find us by searching for “Red Bricks Media” using the search functionality.
Thanks in advance for your support!
by Andy Leinicke, Media Director, PPC
According to Alexa, YouTube is generating more page views than facebook, myspace, and even Google itself. It holds an enormous inventory for advertisers that has remained largely untapped – until now.
Google recently invited me to one of its Advertiser Forums in Mountain View. There, I got to see all of Google’s new video advertising products firsthand, including exciting YouTube opportunities.
Getting Started
There are two questions you need to ask to get started with a Google video program. The first is which network to run in. Google has two: the Google Contextual Network, and YouTube (it’s important to note that YouTube now includes streaming premium partners).
The second question to consider is which format your ad will take. Google now has lots of exciting format options. I’ve listed formats and video networks below:
*InVideo ads are currently only available to advertisers with managed accounts.
Click to Play (CTP) ads have been around for a while. It’s possible to load these via AdWords and target across the Content Network in the same way as text or image ads.
YouTube Video Ads, on the other hand, run exclusively on YouTube and need to be arranged manually. They can be broadcasted for a mass audience on YouTube’s home page or targeted by category or by search terms. Here is an example of a video ad for Rolling Rock that plays on the YouTube homepage:
The ad directs to a cool, engaging microsite customized for this campaign:
Companion ads are 300X250 pixel units that appear next to your custom home page placement or beside videos on a YouTube Watch Page (the pages where you actually view videos are called Watch Pages). Here is Google’s mock up for a Companion Ad:
An InVideo ad is a dynamic flash overlay that appears on the bottom of a video while it’s playing. Google claims that this ad unit is much more welcome than other approaches such as pre-rolls or post-rolls. Users can expand or click on these ads and, unlike other YouTube tactics, the InVideo ad has direct response promise. In fact, Google claims that beta advertising programs have shown amazing click through and conversion rates using InVideo. Here is an example of a BMW Google InVideo ad at work:
The InVideo ad is completely controlled by the user. If the ad is good enough (Red Bricks Media can test for this), users will click through to an expansion and eventually a destination url:
YouTube’s social functionality gives users a brand new way to experience video. Another opportunity to advance your marketing efforts on YouTube is by utilizing their channel feature. Anyone can create a YouTube Channel for free. Channels are like an iTunes playlist and a MySpace page all in one. Here’s a Channel that some old friends of mine at Teton Gravity Research recently made:
TGR makes some of the best surfing and skiing movies out there. This YouTube Channel lets them build an online community that generates ticket and DVD sales.
But it’s possible to think even bigger with Channels. YouTube can create a custom Brand Channel with site-like functionality and special promotion features. Brand Channels have highly customizable interfaces, including a special logo area at the top. An example of this is the “Living Legends” Brand Channel:
This Brand Channel allows users to upload videos of themselves asking questions to legendary rock stars like Mick Jagger which Mr. Jagger responds with his own video post. Marketers can use similar technology to promote contests.
It’s easy to see that Google has introduced a vast array of ways to interact with audiences using video. Contact a Red Bricks Media rep to learn how Red Bricks Media can design a proposal that’s right for you.
We’re thrilled to announce that our CEO, Ed Kim, will be a speaker at the upcoming Building Blocks/Digital Hollywood 2008 conference in
“I’m honored to be selected to speak at Building Blocks 2008,” Ed commented. Elaborating on his panel topic, he explained, “social media and user-generated content offer new ways for marketers to connect with their audiences. The challenge that marketers face is how to understand and use it. Many want to get into the game but don’t know where to start. I hope that after attending this panel, audience members will come away with actionable items they can implement on their own campaigns.”
The Building Blocks 2008 conference brings together the top minds in consumer electronics, entertainment, and media, for a two-day extravaganza featuring a host of informative sessions, hundreds of speakers, and a convergence of industry luminaries. It is the “premier event for transforming the consumer electronics, entertainment, social media & web application technologies & the global communications network.” The conference focuses on seven key strategic tracks, including Television 2.0, The Advertising and Commerce Platform, Technology Innovation Redefining the Future, and the Broadband and Social Media platform.
This year, the Consumer Electronics Association (CEA) joined Digital Hollywood in the sponsorship and production of the conference. Digital
We may never be in the rock and roll hall of fame, but we’ll settle for the next best thing – the viral marketing hall of fame. Each year Marketing Sherpa honors the year’s top ten viral marketing campaigns, and Red Bricks Media’s campaign for client THQ joined the ranks of the top ten for 2008. Other winners this year include General Mills and Columbia Sportswear.
According to Marketing Sherpa’s article on the competition, “these top 10 campaigns leveraged peer-to-peer pass-along to achieve amazing results in a range of demographics and audiences – hip-hop music fans, hardcore gamers, breast cancer survivors and activists, philanthropists, Portuguese soccer fans and more. Some campaigns mixed big budgets, great strategy and wide exposure. Others created entertaining content and watched it sail.”
This competition, which is free to enter, awards winners with a write-up in Marketing Sherpa and the eyes of thousands of marketing professionals who read this publication on a weekly basis.
“The rise of social networking and user-generated content is feeding and enhancing viral marketing. Many marketers want to take advantage of these new trends but aren’t sure how,” said our CEO
by Ryan Hailey, Campaign Operations Manager
The Comparison Shopping network, like any other media channel, certainly has some costs, barriers to entry, and common pitfalls and errors that would make an otherwise seemingly profitable marketing channel…well…not so profitable. In order for a CSE campaign to be successful, it is necessary for a company to analyze all its facets and weigh the costs and potential benefits of self-managing versus delegating CSE management. We’d like to share some insights gained by researching this rapidly growing market.
An Emerging Market:
Comparison Shopping Engines are becoming the largest online business-to-consumer medium. They allow consumers to quickly compare prices, access product information and reviews, and make purchases within a few clicks of a mouse. New studies have shown that 60% of online consumers use a CSE prior to making a purchase. CSEs are also responsible for over one third of all e-commerce sales ($54.3 billion in 2007) and have more market share than auction sites and shopping portals combined.
The top four independent CSEs: Bizrate, Shopping.com, Shopzilla and NexTag now own over 61% of the shopping search market, according Hitwise. Google Product Search, Yahoo Shopping, and MSN Shopping combined own less than 15% of the market. These independent comparison engines obviously have differentiated themselves offer a better user experience.
The CSE Landscape:
There are dozens of comparison shopping engines, each trying to differentiate themselves from the rest. Some tout themselves as delivering the lowest priced product matches, while others find a niche that deliver only certain kinds of products, whether it is electronics, baby gifts, or healthcare goods.
Many advertisers who lack the necessary time and resources to examine the entire CSE market tend to opt into only the largest ones, such as Shopping.com, Shopzilla, NexTag, and Bizrate. While these well-known engines do represent a big chunk (roughly 60%) of the comparison shopping market, advertisers who choose only the major CSEs are missing out on a sizeable portion of the market. This is a common faux pas that advertisers make when they manage their CSE efforts in-house as opposed to outsourcing management to online marketing professionals.
In order to maximize potential revenue and product/brand visibility in the CSE market, advertisers must survey the entire CSE landscape. Once this is done, the advertiser can exclude comparison sites that don’t suit their campaign’s motive and choose those sites that do.
CSE Pricing:
When surveying the CSE landscape, pricing models should play a very important role in the decision of which CSEs to opt into. There are three pricing models that shopping engines use: Cost per Click (CPC); Cost per Order or Cost per Acquisition (CPO/CPA), and free, and it is also worth noting that many of the larger CSEs require a minimum investment or deposit that varies between sites.
Cost per Click is the most common pricing model, where advertisers pay for every time an ad is clicked, and is also the most similar to typical Pay-Per-Click campaigns. Some CSEs that follow the PPC model charge a fixed cost-per-click rate for each product type depending on the margin, whereas others allow competitive bidding, which gives the advertiser the opportunity to build out a CPC optimization strategy.
The CPO/CPA pricing model, used by Shop.com and Jellyfish, is also very attractive since it is basically a risk-free investment; you are only charged when the consumer purchases the product.
The last and most popular pricing model is the “free” model. Only a few CSEs use this model, including Google Product Search and TheFind.com. Their profits are derived from selling ad space on their results pages. A common strategy for advertisers that are just entering the CSE market is to start by launching campaigns only on the free portals. This will allow the advertiser to gauge the competition and see how aggressive to be. In the end, however, opting into as many CSEs that suit and help achieve campaign goals is typically the best practice.
Campaign Development and Product Categorization:
Shopping engine placements are contextually pertinent because they’re delivered, along with other related products, on a keyword basis. Product ranking in the search results will be determined by how well a merchant’s keyword search term matches the keywords related to a product’s title, description, and other relevant information provided in the product data feed.
Choosing the right keywords in the product titles and descriptions definitely helps with achieving higher placement. For advertisers that are already managing PPC or SEO campaigns, a CSE campaign can simply be an extension of that, since you already have a developed keyword universe.
However, a new level of complexity is added when bidding at the product level rather than at an ad group or keyword level. A common pitfall in managing CSE campaigns involves product categorization. If an advertiser mis-categorizes its products (i.e. toys, electronics, clothing, etc), they can drastically harm the campaign by either paying too high a CPC or risk not having their product listed. To ensure products are listed and are in the best position possible, advertisers need to optimize their data feed.
Data Feed Management and Optimization:
The largest challenge in CSE management lies with uploading relevant information to different comparison engines. Only a few CSEs, known as “crawlers,” will actively search retailers’ websites and gather information to upload on their comparison site. All others require the advertiser to format and manually upload relevant information via XML.
Relevant information is generally consists of developing and maintaining variable fields, such as keyword-driven product titles and descriptions, file headers, display and destination URLs, product categories, price, model number, UPC, manufacturer name. This must be done for each separate comparison engine and every time product information changes, so it becomes an incredibly tedious task when managing multiple CSE campaigns.
The solution is using a third party Data Feed vendor such as MerchantAdvantage, Quigo, or SingleFeed. Each Data Feed vendor’s offering varies slightly, depending on the size, depth, and dynamics of the product catalog. Pricing schemes and CSE compatibility also vary between the vendors. We use Data Feed tools to centralize data feed management across multiple engine upload formats, meaning the advertiser only needs to enter all information once.
The Data Feed tool formats the information and uploads it to all CSEs. Data Feeds require frequent modification and many companies do not have the resources to invest. But, if an advertiser ultimately decides to have a full-scale CSE campaign, finding the right Data Feed tool is essential for success.
Many sellers make the mistake of relegating Data Feed management to the in-house IT Department since they deem it a technical process. The problem is that the information that goes into the feed is marketing material. Some very useful blogs and websites that contain valuable information about Data Feed Management and Optimization are: www.loveyourfeed.com, www.csestrategies.com, http://wordpress.com/tag/comparison-shopping-engines/.
Campaign Management and Testing:
In starting out a CSE campaign, advertisers should be able to get their feet wet without huge costs or time constraints. They can manage a CSE campaign manner similar to most PPC campaigns.
A majority of CSEs follow the CPC model, allowing the opportunity to bid on a product of keyword level. Users can remove underperforming products just as they would pause keywords in a PPC campaign. Advertisers need to frequently evaluate their campaign in order to understand consumer behavior in search as well as industry trends. This is in part why sellers turn to advertising and industry professionals for CSE management.
Advertisers should also take an active role in landing page development and testing. Each landing page serves as a sort of home page, making not only the case of why to buy the product, but why they should buy the product from you. Advertisers can also test by changing product descriptions, discounts, and special offers. Most of all, advertisers need to be constantly evaluating their campaigns to maximize CSE potential.
The Price Factor – Barriers to Entry:
While price can be a large factor in your CSE ad placement, each engine uses its own particular algorithm for ranking and displaying search results. Each also has different criteria and charges for participating merchants. Most of the major search engines use product price as a common sorting focus, followed by store rating and reviews, popularity, relevancy, and placement bids. In fact, about 70% of click-thrus on comparison sites are not on the seller with the lowest price.
It would be prudent to say that upscale sellers may have a more difficult time seeing positive results in their CSE endeavors. However, they still have the opportunity to advertise any niche products they may have and look for areas that aren’t covered by their competitors.
Sources:
http://searchengineland.com/070504-105037.php
http://www.clickz.com/showPage.html?page=3628428
http://www.comparisonengines.com/
http://www.csestrategies.com/
http://www.loveyourfeed.com/
http://www.rimmkaufman.com/rkgblog/2007/07/24/feed-optimization/
http://www.ecommerceoptimization.com/comparison-shopping-listing-guide/
http://multichannelmerchant.com/webchannel/affiliate/marketing_shopping_around_0101/
http://www.seobrien.com/2006/10/comparison-shopping/small-businesses-rejoice/
http://www.revenuetoday.com/readarticle.php?name=Comparison+Shopping+Engines+Drive+Sales
http://www.channeladvisor.com/comparison_shopping/summary.html
http://www.hitwise.com/
by Beth Morgan, VP of Operations
During the Web 1.0 boom it was all about the eyeballs. Content was king, and publishers scrambled to fill the Web with information and amusement that would lure people in. Now that we’re seeing the second rise of the Web, content is still king. But it turns out that, as has been common all throughout history, people are less interested in what someone else tells them than in what they and their friends are thinking and doing. Giving people the power to produce their own content and customize their own experiences, essentially democratizing the Web, has brought over 100 million new users to the Internet in the U.S. alone.
Which brings us to the most uniquely people-powered advertising vehicle the world has ever seen: paid search.
Pay-per-click is different from every other mode of advertising out there because the publisher only makes money if someone finds the ad relevant and interesting and clicks on it. The amount that the advertiser bids for each click does figure in to how often an ad runs and where it is placed, but an even bigger factor is how tempting and clickable an ad is. The people are in control! If you as an advertiser fail to interest your target market, they will not click on your ad—and even if you’re willing to pay a small ransom on every click, the engines might choose to not run it all.
So what does this mean for advertisers? Essentially it means that you must re-adjust the way you strategically think about your paid search campaigns, because things you’ve learned about how marketing works might not be true for search. Some examples:
1) Your ad might not appear when you look for it. With traditional pay-per-eyeball advertising—TV, print, banner ads, etc—you agree to pay a set amount to advertise at pre-determined times and places for a set length of time. If you pick up a magazine or look at a website during that time frame, you will see your ad.
With paid search, though, the engines are unlikely to run your ad with every search, especially when you first launch a campaign. They are constantly running their mix of advertisers through a massive algorithm to determine, essentially, who earns them the most money. Proven advertisers are going to be given more credit than new ones.
They’ll mix your terms in slowly, and then more and more if your ads are successful.
2) You might not WANT your ad to show up every time you look for it. Think about it: are you running ads because you want people to see your neat-o copy, or because you want to sell stuff in a cost-efficient manner? Paid search gives you great real-time data about how your ads are performing, which allows you to get rid of keywords that just aren’t working for you. You may think a certain keyword is absolutely vital to your business, but if those Empowered People don’t agree and don’t click on your ad, the price that Google charges you to keep your keyword in a high position may be more than it’s worth.
3) Decide ahead of time what you’re willing to pay. Budgeting for traditional marketing is easy: you get X dollars to spend, you buy X dollars worth of placements, and then you look at the stats to see if it was cost-effective. Costs in paid search, though, are both variable and hard to estimate ahead of time. You could have $100,000 set aside for search, but if no one searches your terms or clicks your ads, you might end up spending only $2,000. Google can project approximate cost per clicks before you actually launch your campaign. Use this figure with your average conversion rate to project a cost per action (CPA). Does this number comply with your marginal profit and loss expectations? Realize throughout this process that projections in a market-based environment are imprecise.
4) Write the best ad for each of your market spaces. If people are clicking on your ad, you’re hitting the right market. Because pay-per-eyeball advertising is so expensive, it is vital to examine where and when ads are running to find the places and the times that yield the best results. Day-parting is a savvy way to make sure your ads are hitting your target when they are present and paying attention.
With paid search, though, people declare themselves as potential customers not by visiting a website or listening to a radio program, but by actively searching for a term relating to your product. If they’re really interested they’ll click on your ad and visit your site. This means that unless you have conversion data that shows visitors convert differently at different times of the day (which might very well be true), day parting isn’t a vital part of search strategy. You think your customers don’t wake up before 9am? Then they won’t be searching and clicking before 9am. Once again, the people decide when your ads run.
5) Rigorous and regular ad copy testing MUST be a part of your program. When I was traveling through Europe in college, my group would frequently be met at train stations by hordes of people from competing hostels, waving brochures and pictures to try to lure us back to their establishments. Paid search is pretty much just like that. At the very moment a searcher declares their interest in something, they are met with dozens of contenders clamoring to satisfy that need. Since Google and Yahoo both give better placement (and often a lower price) to ads that get more clicks, it behooves every advertiser to experiment to find out what will work best. Headline, call to action, benefits statement, even display URL—the smallest things can have a big effect. You also want to track results right through to conversion—ads that produce big clicks don’t always convert the best, and that’s the ultimate goal.
So as you can see, with paid search your potential customer is in a unique position to determine when and where your ad runs and even how much it costs. It’s a dynamic and powerful system, but also far less predictable than other forms of advertising. Figure out how to please your customer better than the competitors, and you will be rewarded with a brilliantly cost-effective marketing channel.
Like winning your first Oscar, winning your first Gold Addy award is an experience you’ll never forget. There’s nothing like a shiny trophy to boost anyone’s spirits, and we here at Red Bricks Media are celebrating our newly acquired Gold and Silver Addy Awards for our creative work with clients Wells Fargo and THQ.
Our Gold Addy winner, a Wells Fargo Advantage Funds creative piece, was a print media kit. This client commissioned us to design an identity theft kit for its financial advisors that would encourage consumers to “Unlock the Facts about Identity Theft.” It features an innovative lockbox envelope design, filled with pamphlets and brochures that warn consumers about the dangers of identity theft.
Our bold creative for the hub of THQ’s integrated buzz marketing campaign also won a Silver Addy. THQ wanted to spread brand awareness for its latest first-person shooter, Frontlines: Fuel of War. Red Bricks Media’s team dreamed up an interactive online game that immersed users in the world of Frontlines. Account Manager Ben Kou, Copywriter Peter Vaughan, and Interactive Designer BorFang Su led a team of designers, campaign managers, and strategists on the project.
After winning in our local Addy Awards division, our work went to the district level competition, where both campaigns won Silver Addys. We’ve sent these campaigns on to the national level and are keeping our fingers crossed for another RBM victory!
By Scott Tieman, Senior Marketing Strategist
Not long ago, seemingly every company rushed into the blogosphere with its home grown corporate blog. The thinking was the company could use this platform as a marketing megaphone to amplify the buzz around its latest products, events, and more. Companies soon realized that the excitement of hosting a blog soon died off and their blogs floundered, never to be touched again. At Red Bricks Media, we often encourage our clients to make the plunge, but not before a serious gut check. Many articles focus on the philosophy of blogging; we’re going to discuss the practicality and logistics of blog ownership, an oft overlooked topic.
Corporate blogs that fail are either conceived from the top down or bottom up, but not both at the same time. They need support from both ends to flourish.
Let’s examine top down first.
Corporate blogs can be excellent marketing tools when they’re aligned with the strategic marketing objectives of the company. Translation: what do I hope to accomplish with my corporate blog? Typically, the response is less than satisfying, something like “engender loyalty” or “proactively offset negative marketplace sentiment” or “inform our customers of new product releases or enhanced feature sets.” These are diffuse goals that are difficult to measure. How will you know if your campaign is succeeding without actionable measurement?
Next, companies need to make an important commitment to the employees who contribute to their corporate blogs. First, contributors shouldn’t feel like blogging is a side gig to be done when all other tasks are complete. On the contrary, you should write this activity into your employees’ job description. This will ensure that the contributors don’t feel like they need to always cut into their free time to write. Also, you should consider offering an attainable performance bonus for consistent, high quality contributions to the corporate blog. This will ensure a high level of contribution even during the times when the hours are demanding at the company.
Finally, a company should embrace the idea that their corporate bloggers are a precious, scarce resource. They will be the company champions and the company’s face to the rest of the world. As such, you should commit to not only promoting the corporate blog to increase audience size, but also recognition for the contributors. Making someone an anonymous contributor will most likely decrease that person’s sense of responsibility to the task.
Now let’s examine bottom up.
Corporate blogs require consistently active, passionate authors. When identifying employees to take on this new role, you should always start with hand-raisers. These are the employees most likely to embrace this new role as contributor. However, they shouldn’t stop there. We all know people that have great intentions when starting a new project, but quickly grow bored over the monotonous routine of completing the project. Corporate blogs have indefinite timelines, so it’s important to make this selection carefully. We typically recommend identifying multiple contributors for the same blog. That way, you can ensure that there will be some coverage when the initial excitement wanes and people get inevitably swamped with work.
Also, look for people that have something fresh to say. There are millions of blogs out there and probably more than you know that cover your own company. You should read some of them first and figure out what will differentiate what the company has to say from what has already been said. If the corporate blog is same old, same old, someone else will probably say it better than your company.
Finally, nothing saps the passion out of contributors more than muting their voice with unnecessary corporate blogging “guidelines.” Blogs are social media. The best blogs enable an authentic dialog between authors and their audience. Marketers LOVE control, but this is the wrong place for too much of it. Two thoughts come to mind. First, make sure to enable comments on blogs. Dialogs are inherently two-way communication. If you want a monologue, post another press release. Second, limit the number of bureaucratic filtering layers. Let the true voice of the author ring through. Anecdotally, I worked at Yahoo! two years ago. Before any article got posted to their corporate blog, two managers and the legal team needed to give their stamp of approval. The result was that all articles sounded the same, corporate, and boring. The author’s true voice had been stripped out. Don’t let this happen to you.
Corporate blogs fail for a host of reasons. Before starting a corporate blog, perform a serious gut check. If not, you’ll sign the death warrant on your own corporate blog before it’s ever launched.
This article is cross-posted from Scott’s blog.
By Lauren Quan, Associate Marketing Manager
Facebook reached me via word-of-mouth, far before I had even heard of word-of-mouth and buzz marketing. I was a college sophomore, perusing my friend’s AIM profile, which included a link to the site.
Back in that day there were no applications, games, or even photos to overwhelm me. The sleek blue and white interface was a welcome change from the brief fling I had with Friendster. It was clean, uncluttered, and blissfully ad-free.
When I started working in the digital space, I was surprised by marketers’ growing obsession with Facebook and inability to understand it. What was there to understand? Growing up in an atmosphere where everyone was always online and everyone constantly updated their AIM away messages to show their whereabouts when not online, Facebook made sense as a way to keep track of friends while multi-tasking, AIMing, doing homework, and so on. Because the sign-up process required a valid college/.edu email address, people tended to use their real first and last names. There was a level of transparency and honesty lacking from the dead Friendster and perv-producing MySpace.
At its heart, Facebook was pretty much a virtual, interactive yearbook that helped people stay in touch with college friends. I still check it once a day and prefer it to the vastly overcluttered MySpace or the glorified address book Linked In.
I’m not the only one who checks these social networks daily. According to a recent Forrester report, 80% of young adults and 30% of adults are using social networking sites. These numbers keep growing, as the site averages more than 20 million unique viewers per month.
These large figures have not gone unknown to advertisers. Facebook’s high volume of targeted, engaged web users is a marketer’s dream, and it’s no longer an ad-free zone. Advertisers have enjoyed success with Facebook advertising by creating branded groups and allowing users to become fans. Maybelline, for example, has created a group to promote its cosmetics. BMW is also in the Facebook loop.
Is all hope lost if brands are not entertainment or retail-focused? Not at all. Companies like Ernst and Young have created recruiting Facebook groups, with people assigned to actively respond to questions and give feedback to potential job-seekers. Obviously, such a page would draw fresh college grads in search of a first job. This network has more than 20,000 users.
Overall, companies just need to be aware of the target audience and dream up campaigns that really add value for the users and allow them to engage with the brand. For example, in a recent campaign we ran for THQ, our buzz team crafted an alternate reality game to promote the company’s new first-person shooter, Frontlines: Fuel of War. After signing up at an interactive microsite, users were plunged into a scavenger hunt that had them reading blogs, discovering secret YouTube channels, befriending characters on Facebook, and more, in their quest to uncover the secrets of the world of Frontlines: Fuel of War.
Another way to engage the audience is with widgets. Good widgets should be fun, interactive and useful to the audience. For samples of successful widgets, one need look no further than this online dating widget or the popular Scrabulous widget. People who may not have ever touched the vintage board game edition of Scrabble are flocking in droves to play it online against complete strangers.
Regardless of whether marketers choose to go the widget/application route, the group route, or take a different route altogether, they need to follow the rules of good social media advertising. They need to understand the audience, engage with the community, be completely open and transparent, and above all, remain active and constantly engaged. It’s important to encourage open conversation and feedback, both positive and negative. One need look no further than the failure of flogs to see that trying to trick your audience just won’t work.
Facebook will never again be the ad-free, adult-free, and exclusive social networking platform it was when I first joined. However, I still want to use it to keep in touch with my friends and engage in lighthearted virtual interactions with them. With constant new innovations, (such as the news feed and open application platform, to name a few), Facebook keeps me engaged as other social networks scramble to keep up. If Facebook and advertisers continue to innovate and evolve while not bombarding users with ad spam (a la MySpace) then even legacy users such as myself will continue to visit for years to come.
by Jacob Morgan, Search Strategist
First off, let me give credit where credit is due. I came across this information from reading one of Brian Solis’s post about “Discovering and Listening to Conversations on Twitter.” In the post, Brian refers to Jeff Nolan, who discusses Twitter analytics. Thanks to both of you!
First I’m going to briefly touch on the tools that Jeff addresses, and then show you how they work.
TweetVolume: Type in a few keywords or phrases and you will be shown a graph that compares their volume. As Jeff Nolan pointed out, this is great for monitoring a particular brand, trend, buzzword, etc.
TweetStats: This tool lets you analyze your own twitter traffic. Also great if you work for a known brand and are twittering for your company.
TweetScan: This is really an interesting tool that lets you see real time twitter search information. Think of it as a search engine. You type in your query and then are presented with all the Tweets that include your search.
Now let’s pick an industry and see how we can use these tools. I chose the automotive industry.
Let’s look at the twitter volume for Ford, Honda, GM, Nissan, and Toyota (note: you get slightly different results based on capitalization, but not much)
Start off with TweetVolume. Below we can see that Ford is clearly dominating the Twitter space, Nissan has virtually no Twitter presence. We have to be careful here because terms can have multiple meanings. For example, Ford can refer to the car or to Gerald Ford. (This is where hashtags can come in; see Brian’s post for info on this).
Now let’s take a look at the actual conversations that are taking place using TweetScan. I typed in Honda as a search query and these were a few of the results that I saw. You can also get a bit more specific with your searches and type in Honda Civic, etc.
Finally, we can take a look our Twitter usage using TweetStats. Jeff Nolan was kind enough to post his stats so that is what I am including here.
Finally, you can begin to draw correlations. For example, if I am Honda and I just announced that I am giving away 100 free Hondas (via twitter, etc.) I would expect more people to talk about “Honda” (if I’m doing a good job marketing the promotion on Twitter).
Do not get too caught up with analytics and statistics. Social media marketing is not as cut and dry as web analytics is. It is not that easy to attribute revenue or traffic to a particular tweet, etc. The quality of the conversations is more important than the quantity. However, this is a topic for another post.
Thanks again to Brian Solis and Jeff Nolan.
This article is cross-posted from Jacob’s blog.