By Micah Fisher-Kirshner, Search Strategist

As any other marketing channel, search engine optimization must be taken to a new level for international campaigns in order to properly optimize a site across one or many international websites. A cookie cutter approach to internationalization may work in some cases, but without a proper foundation of international SEO, this will most likely lead to an array of SEO issues further on.

Stay Consistent

Setting the ground work for sub-domains or separate domains requires consistency across all international sites as mixing and matching can often lead to confusion and tracking problems. Even then, prepare for potential problems in advance where some domain names may already have been purchased or where specific countries (such as China) prefer acquiring a domain hosted within that country.

Consider who controls each international SEO area in order to avoid problems with delegation of authority. At the same time, establish some baselines of allowed practices so that inconsistencies are not brought to light negatively such as Google Japan’s use of paid blogs that violated Google’s own SEO guidelines.

Provide Flexibility

A strict policy guideline or best practice for international SEO will quickly fail as Google does not dominate every market, particularly in the Asia-Pacific region. Even Google’s algorithm is not universal where certain tactics long-since forgotten in the United States is alive and well abroad.

Avoid Duplicating Duplications

More than likely the main domestic website already includes numerous amounts of duplicate content that is in the pipeline to be fixed. Keep in mind that those issues will be compounded if not planned for out of the gate for international campaigns. Search engines will be particularly confused which website to rank in which country if content is exactly the same across the US, the UK, Ireland, etc. Create new content and custom-tailor it to the specific geographic area.

Translate

Even with English as language of commerce, many countries primary online language is something other than English. Many countries in Europe have more than two languages as the national language, so be prepared to have multiple same-country websites in multiple languages in order to satisfy both the user and the search engines for searchers’ preferences. Furthermore, find a good translation for your business name and products in order to avoid horrible conversions such as when Chevy went into the Mexico car market with a brand product called Nova (translated as “no go”).

Localise the Language

Even if your website is launching in another English-speaking country, this does not mean that the same spelling, words, or meanings are going to equate. Optimizing a website for a common spelling in the US and exporting that to the UK may result in one’s SEO being optimized for a misspelling. The same goes for any other languages (Spain vs. Venezuela vs. Mexico vs. Columbia, etc.) and optimizing a website on the wrong keyword phrase or spelling can result in a perceived poor quality from both visitors and search engines.

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By Micah Fisher-Kirshner, Search Strategist & Resident Analytics Guru

What would we do without Web Analytics? They provide the data necessary to make performance marketing possible. This allows for more efficient campaign optimization and higher ROI for businesses large and small. For most marketers, however, getting to that point is not an easy process. Most marketers will jump through hoops in order to pull the data they need to analyze, and merely end up with results which are confusing or difficult to interpret.

Web Analytics has evolved from log server files and stat counters into software packages whch provide a wealth of valuable data about website usage.. As such, Web Analytics as a practice began mostly as an arm of web development and developed in importance to the point that most companies now require an additional division to understand online profitability. However, the fundamentals of Web Analytics software which were originally built for website audits have yet to fully escape their roots in web development.

When one launches one of the well-known Web Analytics software packages today, whether it be Omniture, Google Analytics, or Coremetrics, the question that drives the user is usually “How is my website doing?” rather than “How are my online marketing campaigns doing?” These Web Analytics packages are structured by the process one would use to audit specific pages or searches, and how they are performing concerning website usability.

This is not to downplay the importance of these kinds of views and metrics, but rather to point out that Web Analytics should play a larger role in online marketing, rather than merely providing information about a website’s usage. There are changes afoot within Web Analytics that are providing deeper, more insightful, and more useful information to online marketers.An example of this is Coremetrics’ user-interface tagging or Google Analytics’ new ‘Analytics Insight’ section.

Yet, Web Analytics packages truly need to go through a full restructuring in order to avoid feeling like an add-on of an add-on, charging by the number of users or by the number of reports one creates. When an online marketer logs in to a Web Analytics interface, the first thing available should provide an overall view of performance by marketing channel, allowing any online marketer to dive into their own data and gain insights into their specialty without having to navigate through multiple areas in order to get data that is relevant to them.

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by Craig Hordlow, Chief Strategist

With so much excitement about the iPhone amongst both businesses and consumers, as well as the vertical market share growth charted by the device (from 5 to 10% between 2008 and 2009), it’s puzzling to see a recent Gartner Inc. report predict that Google’s Android, currently at 2% market share, will leapfrog to 14.5% by 2012, making it the second-largest mobile platform at the great expense of the iPhone’s market share.                  

The Gartner report predicts that the iPhone’s growth will become stagnant, growing a few points to a whopping 12% by 2012.  Why such a slow-down for the iPhone? And what does this mean for marketers who are just now catching onto the surge of client interest and investment?

Most of the projected growth is attributed to Google’s own ability and efforts to promote the Android, as well as its own apps and the large number of manufacturers making the open source device, which will make it a cheaper option than the iPhone. Additionally, the iPhone, not being open source, has limitations, whereas an open platform allows developers to implement functionality the platform providers haven’t gotten around to yet, are not good at, or simply put: other people could do it better

What should marketers be doing?

• Follow Android’s market share growth and start talking to your clients or in-house teams about the emergence of Android so they are comfortable with the change if and when it happens
• Study the mobile apps already on Android, and what your competitors are doing on the platform
• Get your technical teams up to speed on Android by downloading the SDK:
  http://developer.android.com/guide/index.html
• Create your demo project long before anyone else does!

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New service offers complex, comprehensive performance assessment and monitoring solutions.

San Francisco, CA – November 3, 2009 – Red Bricks Media, a full-service digital marketing agency, announced its new Analytics & Insights practice. Offerings will help clients better utilize marketing and website data to make more intelligent business decisions.

In order to meet the increasing and varied demands of digital marketers, Analytics & Insights will provide solutions that are both highly customized and platform independent. From defining analytics requirements to ad-hoc report development to generating robust data visualizations, the new service focuses on providing the data needed to make informed marketing decisions on budget and resource allocations.

“While a lot of agencies offer one-size-fits-all reports, our solutions focus on determining exactly what drives the success and failures of our clients’ digital marketing campaigns,” said CEO Elliott Easterling. “Whether we are analyzing the performance of a single channel or pulling together complex information from multiple campaigns, our goal is to provide custom, data-driven recommendations that will improve performance.”

The first offerings within the new practice will address the core elements digital marketers need to get analytics configured and intelligence uncovered:

• Analytics Platform Implementation Consulting
• Customized Reporting Solutions
• Deep Dive Analyses
• Cross-Platform Analysis Tools

For more complete information please visit www.redbricksmedia.com.

About Red Bricks Media:

Red Bricks Media is a full-service global marketing agency headquartered in San Francisco, with offices in New York and Hong Kong. Since 2003, they have offered services in search engine marketing, interactive media planning, email campaign management, creative, web design, and social media marketing. Their client list includes top brands like Microsoft, Hearst Magazines, THQ and the Los Angeles Times. To learn more about Red Bricks Media’s Web Analytics practice, please contact sales@redbricksmedia.com.

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by Elliott Easterling, CEO

I recall the first day I opened up AdWords almost 6 years ago to test out the self service functions. That feeling of bliss came to me again when I explored Facebook’s self service tool for the first time last December.

Joy came to me with AdWords because I encountered the tool as a data driven marketer. I spent 3.5 years at Digital Impact (now Axciom Digital) learning the ins and outs of database marketing before I started Red Bricks Media. At the time, we were working with algorithms to process large amounts of user behavior and self-profile data to predict the best products to put into individual emails. This behavioral targeting experience is what got me excited about AdWords. I quickly realized that search queries were in fact behaviors that could be used to present targeted ads to potential consumers. I was amazed that I could tap directly into the flow of demand. The combination of powerful targeting and scale is what made Google such a useful tool for marketers.

Excitement came to me with Facebook because I recognized the same opportunity to build marketing programs with amazing targeting capabilities supported by significant scale. Facebook allows marketers to target users based on the content of their profiles. Rather than being fueled by behavioral data, Facebook campaigns are fueled by profile data. This data is incredibly clean and accurate because, in general, people do not lie about their interests on Facebook. They might exaggerate but they won’t likely lie because peer pressure from Facebook friends creates a system of accountability. The profile data in Facebook is especially powerful because it represents the brand of Facebook users. The things you put in your profile represent the things that are most important to you and also the way you see yourself and want to represent yourself to the world. Facebook profiles are the sum of passions, interests, and make up the brand of one. Facebook also provides a separate targeting axis - one that surrounds demographic data. Where you live, where you went to school, and every piece of data collected in the registration process is targetable on Facebook. This matrix of interest data and demographic data make for great user segmentation and targeting. See chart below.

Since users are not actively seeking out information on Facebook as they are doing on search engines, the click-through rates (CTR) tend to be lower. This limitation can be overcome using the sheer scale of available inventory on Facebook, which can yield great click volume even with low CTRs. From our experience, Facebook campaigns can realize good conversion rates because our campaigns heavily segment users into tight interest groups and then present compelling messages to those users. Our background in database marketing has given us an edge in developing and designing successful Facebook campaigns.

Is Facebook right for your business? It is, to the degree to which interests in Facebook correlate to an interest in your product or services. If, for example, you are in the business of selling tissues online, you may not get much out of Facebook’s targeting capabilities. No one is likely to wax poetic on the virtues on a clean nose on their profile. Alternately, if you sell tours of India, you will have access to the more than 2.8MM 18 and older Americans that that show “travel” as an interest in Facebook. Matched with demographic data, a campaign could even target users in San Francisco with customized messaging – “Explore our tours to majestic India, flights leaving from San Francisco daily.”

As performance marketers, we tend to focus more on media that drives conversions. Facebook also has the amazing ability to drive great branding, so let’s not rule out the campaign for the tissue company quite yet. Facebook branding and fan development warrant a separate discussion, which is forthcoming next month.

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By Andrew Leinicke, Senior Director and Joe Van Remortel, Vice President

Chances are good that your search engine marketing program is an underachiever. The growing complexity of search engine marketing can often result in higher costs and lower conversions. If your paid search campaigns have not accounted for the 20-25 variables that influence results they are likely candidates for reassessment.

Deciphering the root causes of search engine marketing performance is not easy. In fact, many seasoned search engine marketers miss opportunities for campaign improvement because they stray away from core performance-enhancing principles and fail to migrate campaigns through the dynamics of efficiency and volume.

Performance Enhancing Principles

The upshot is that marketers can boost the performance of their search engine marketing and PPC campaigns by 30%-50% or more by acting on four fundamental tenets of PPC advertising.

1. Simplify the Inherent Complexity of Search Engine Marketing

Search engine algorithms, policies and functionality are in a continuous state of evolution. And with 20-25 variables (such as match type, messaging relevancy, bid strategy) influencing search campaign performance, your PPC program becomes a complex, dynamic system that requires insightful management. Success is earned through finding the unique set of performance variables that drive efficiency and volume.

2. Iterative Campaign Management Influences Performance

There is no magic wand to wave over a search campaign to generate immediate, breakthrough success. A common pitfall in search engine marketing is an over-reliance on technology and automation. Automation can create process efficiencies, but too often campaigns are auto-piloted right into mediocrity, as the value of insightful human intellect is discounted. Cultivating new opportunities are what sophisticated PPC strategists do. Keyword universe segmentation as well as testing and landing page optimization are never complete.

 3. Messaging Relavancy is a Critical Performance Factor

In the beginning, there was keyword research: a means to build a semantic foundation for your PPC campaign. Visitor quality and conversion rates are directly correlated to the consistency of the relationship among keywords, queries, ads and landing pages. Thus, “messaging relevancy” greatly influences conversions, ROI and quality score. Get control of your messaging relevancy and you will go a long way to improving performance. 

4. Focus on Relative Value to Optimize Yields

Don’t become mesmerized by the most obvious metrics. Develop a portfolio of high-yield campaigns based not on click-through rates, but on customer value generation. Measure and optimize the highest order campaign metrics—customer acquisition, revenue, cost savings to make true ROI optimization decisions. Investigate relative campaign performance at the adgroup level, and then apply a performance-tiering approach to restructure the campaign to give you more control over feeding the winners and starving the losers.

Efficiency-Volume Matrix

When working with existing campaigns, Red Bricks Media applies these methods through the looking glass of our Four Quadrant PPC Analysis™. This approach is designed to identify the core drivers of PPC success and develop strategies based on the advertiser’s industry and location on the Four Quadrant diagnostic grid. Our Four Quadrant methodology assesses PPC campaigns along two critical dimensions: efficiency (cost) and volume (conversions). All PPC campaigns strive to be in Quadrant 1 in the matrix below—a state of maximized volume and efficiency. Our diagnosis places each campaign in one of the four quadrants. Depending on its location in the matrix and campaign parameters, we prescribe a specific set of strategies and tactics aimed at migrating campaigns to Quadrant 1.  

For example, in the matrix above, a company in a highly competitive, mature sector—consumer banking, mobile phone services, or retail — is likely to have PPC campaigns constrained in Quadrant 4.  

As depicted, our approach uncovers the key performance drivers and inhibitors, and then conceives an improvement program built on moving the campaign to Quadrant 1, with expanded volume and improved efficiencies. One must first analyze past and current performance data in light of current inventory and CPC rates in order to properly locate a campaign on the grid. Experiential knowledge of PPC campaigns and rigorous testing and optimization scenarios expose the success drivers and inhibitors that power the migration to greater levels of success.

The benefits of this approach can be significant. In a recent case when Red Bricks Media adopted an existing search program for an entertainment client, we applied the methods described above. The program had been deemed optimized, but, in fact, was languishing in Quadrant 3. Within six months, the Red Bricks Media team reduced the cost-per-click from $1.24 to $0.19, while more than tripling campaign volume. In order to achieve such results under the old campaign regime, our client would have been required to invest an additional $2.8 million. That is found money.

Search engine marketing isn’t getting more simple, but rather more complex. The way to penetrate that complexity—and simplify campaign management—is to focus on the four principles described above. Structuring that analysis within the Four Quadrant model enables campaign strategists to identify a powerful set of performance-enhancing strategies and tactics that can turn the underachieving campaign into an overachieving success.

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By Micah Fisher-Kirshner, Search Strategist

One of the more subtle, but ingenious changes to the free analytics package flagship of Google Analytics Enterprise was the inclusion of the motion charts that help visualize data in five dimensions.

Yes, you have read that right—five full dimensions: the standard x- and y-axes, bubble size, bubble colors, and time. Now, you could get all technical and note that the fourth dimension is really space-time, and that time should be merged with something, such as ‘bubble-time’ or ‘time-bubble’ (which actually is an accurate analysis of what you will be in when playing with motion charts), but let’s not quibble with these semantics, let’s stick to the motion charts as being five-dimensional.

The beauty of what Google did was to take the semi-used bubble charts and push them beyond the envelope by figuring out how to visually make something appeal to a larger audience, not just to nerds who played text-based MUD games in the 1990s or created their own 4×4 four-dimensional tic-tac-toe game (guilty as charged). Instead, the Google Analytics team figured out how to make a chart visually appealing, and just as importantly, useful to a large group of Google Analytics users—all for free.

The subtle brilliance of Google Analytics’s motion chart is in its ability to easily change scales such as the standard linear x-y axis to logarithmic x-y axis or variables from revenue to average time on site with a simple drop-down menu. Even (space-) time is made to look like a simple calculus formula by allowing the user control over the speed of the integral time period and pause at any interval to note any singular events.

The lightness of the program is a thing of beauty from which you can never escape, as you watch up to 50 data points flying around like fireflies in the night sky. Yet, the motion chart is better used for differentiating two themes across different metrics or KPIs in a kind of multi-variable A/B test. Nonetheless, as a caution to spending your time playing with this program, it is advisable to fiddle with it after work as you can quickly lose track of time until your boss comes around and yells at you for what he perceives as you playing a game on company time.

Take a look for yourself of Google Analytics’s motion chart below:

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By Craig Hordlow, Chief Strategist
On June 30, 2008, the Google Webmaster Central Blog published a post titled, “Improved Flash Indexing.”  The post immediately generated lots of buzz amongst the marketing and web development communities.

The danger here is that the message of their post can be misinterpreted as “Google is now indexing Flash” (as though they hadn’t before or, worse yet, that no SEO concerns remain with Flash).

The discussion on Flash as it relates to SEO falls in two basic categories:
1.    How well is Flash indexed?
2.    How can I use Flash within my SEO campaign so that it will not compromise results?

Ultimately, the second question is the more important one. Googlebot may improve its indexing significantly, but as long as plain HTML driven sites are the more powerful SEO option, we need to understand how we can and cannot use Flash within that framework.

But let’s back up.

Google has been indexing Flash for years. The indexing has been poor, however, and the improvements made have been limited to reading text-only content. Text in images is still not being read (according to the aforementioned post), and there are technical limitations as well:

1.    Googlebot does not execute some types of JavaScript – which can result in Flash files not being indexed.
2.    External resources are not indexed as part of your Flash file (they are loaded separately).
3.    Bi-directional languages (Hebrew, Arabic) are not currently indexed.

Google is working on the issues above, but as long as Flash-driven sites remain a liability in a competitive SEO campaign, these improvements are not as exciting as we might be led to believe.

So why is a Flash-driven site still an inferior SEO option?

1.    Google is not splitting up a Flash file into multiple files (in the “pure” SEO sense), so your Flash file will remain one large HTML file. Would you rather optimize your own HTML files, carefully placing keywords in important tags, or have Google making guesses as it does its conversions?
2.    An SEO campaign starts with strategy. Even if Google could perfectly index Flash, the basic SEO elements (title tags, H1, H2) don’t have powerful Flash alternatives.

Our recommendations for Flash remain:

•    If you intend to have an SEO campaign, build separate HTML entry pages, or minimize the use of Flash to non-critical, embedded components of your well-optimized HTML pages.
•    Before you rule out Flash (if SEO is a clear objective), determine whether the content you want in Flash has any SEO value. Often, Flash is used as a creative tool (e.g. to entertain). If your Flash piece is unlikely to be the potential destination of search queries, don’t compromise your creative objectives for an unlikely SEO visitor.

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by Andy Leinicke, Media Director, PPC

According to Alexa, YouTube is generating more page views than facebook, myspace, and even Google itself. It holds an enormous inventory for advertisers that has remained largely untapped – until now.

Google recently invited me to one of its Advertiser Forums in Mountain View. There, I got to see all of Google’s new video advertising products firsthand, including exciting YouTube opportunities.

Getting Started
There are two questions you need to ask to get started with a Google video program. The first is which network to run in. Google has two: the Google Contextual Network, and YouTube (it’s important to note that YouTube now includes streaming premium partners).

The second question to consider is which format your ad will take. Google now has lots of exciting format options. I’ve listed formats and video networks below:

*InVideo ads are currently only available to advertisers with managed accounts.

Click to Play (CTP) ads have been around for a while. It’s possible to load these via AdWords and target across the Content Network in the same way as text or image ads.

YouTube Video Ads, on the other hand, run exclusively on YouTube and need to be arranged manually. They can be broadcasted for a mass audience on YouTube’s home page or targeted by category or by search terms. Here is an example of a video ad for Rolling Rock that plays on the YouTube homepage:

The ad directs to a cool, engaging microsite customized for this campaign:

Companion ads are 300X250 pixel units that appear next to your custom home page placement or beside videos on a YouTube Watch Page (the pages where you actually view videos are called Watch Pages). Here is Google’s mock up for a Companion Ad:

An InVideo ad is a dynamic flash overlay that appears on the bottom of a video while it’s playing. Google claims that this ad unit is much more welcome than other approaches such as pre-rolls or post-rolls. Users can expand or click on these ads and, unlike other YouTube tactics, the InVideo ad has direct response promise. In fact, Google claims that beta advertising programs have shown amazing click through and conversion rates using InVideo. Here is an example of a BMW Google InVideo ad at work:

The InVideo ad is completely controlled by the user. If the ad is good enough (Red Bricks Media can test for this), users will click through to an expansion and eventually a destination url:

YouTube’s social functionality gives users a brand new way to experience video. Another opportunity to advance your marketing efforts on YouTube is by utilizing their channel feature. Anyone can create a YouTube Channel for free. Channels are like an iTunes playlist and a MySpace page all in one. Here’s a Channel that some old friends of mine at Teton Gravity Research recently made:

TGR makes some of the best surfing and skiing movies out there. This YouTube Channel lets them build an online community that generates ticket and DVD sales.

But it’s possible to think even bigger with Channels. YouTube can create a custom Brand Channel with site-like functionality and special promotion features. Brand Channels have highly customizable interfaces, including a special logo area at the top. An example of this is the “Living Legends” Brand Channel:

This Brand Channel allows users to upload videos of themselves asking questions to legendary rock stars like Mick Jagger which Mr. Jagger responds with his own video post. Marketers can use similar technology to promote contests.

It’s easy to see that Google has introduced a vast array of ways to interact with audiences using video. Contact a Red Bricks Media rep to learn how Red Bricks Media can design a proposal that’s right for you.

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By KC Swenson, Search Strategist

The proliferation of free web-based email services has provided Internet users with a ubiquitous communications platform; we can stay connected anywhere in the world. Gmail and Yahoo Mail are two of the most popular, each with millions of active users, and each regularly adding new services or expanding existing ones.  Every day, huge numbers of users of these free services log into their accounts and stay logged in all day, periodically checking email, stock quotes, and news feeds.

These millions of logged-in users are incredibly valuable to search engines.  When logged into their free services, both Google and Yahoo actively track your searches and store not only your search queries but the results served up to you, as well as any links you clicked.  This information is used to more accurately tailor the ads you see to your specific interests.  Many people using these services are unaware of this tracking, although the sites’ Terms of Service (TOS) or privacy statements clearly state that they collect user data.  From Yahoo’s privacy statement:

Yahoo! automatically receives and records information from your computer and browser, including your IP address, Yahoo! cookie information, software and hardware attributes, and the page you request.  Yahoo! uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.     http://info.yahoo.com/privacy/us/yahoo/details.html

By signing up for an account, users automatically consent to this data collection, though it is likely that many who do so don’t bother to read the lengthy TOS statements to ascertain this. 

There is another way search engines utilize your search history, one with potentially significant ramifications for searchers.  It builds on the promise of personalization – a customized set of search results based on your search and click history.  In particular, Google tailors the results you see according to your prior actions, so if you are logged into your Gmail account, you stand to see a different data set than you would if you were logged out.  This is not implicitly stated anywhere and it isn’t possible to opt out.

Instead of a natural, unfiltered set of search results you may end up with results skewed by your history. This means different searchers performing the same search can unwittingly end up with different results, and it will not be clear why this is happening or what can be done about it. 

As searchers learn more about this new data collection trend and clickpath tracking, some will find it useful. Others, expecting an unbiased results page, may find it problematic and invasive.  What bothers many privacy advocates is what “other” uses Google and Yahoo may find for this data.  Over time, vast dossiers are being built on millions of Internet users - often without their knowledge and mostly without recourse.  This is the dark side of free and convenient email, and a good reason to stay logged out of these services between email checks if you’re concerned about your privacy.
 

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