Red Bricks Media’s News Blog

By Scott Tieman, Senior Marketing Strategist

Not long ago, seemingly every company rushed into the blogosphere with its home grown corporate blog. The thinking was the company could use this platform as a marketing megaphone to amplify the buzz around its latest products, events, and more. Companies soon realized that the excitement of hosting a blog soon died off and their blogs floundered, never to be touched again. At Red Bricks Media, we often encourage our clients to make the plunge, but not before a serious gut check. Many articles focus on the philosophy of blogging; we’re going to discuss the practicality and logistics of blog ownership, an oft overlooked topic.

Corporate blogs that fail are either conceived from the top down or bottom up, but not both at the same time. They need support from both ends to flourish.

Let’s examine top down first.

Corporate blogs can be excellent marketing tools when they’re aligned with the strategic marketing objectives of the company. Translation: what do I hope to accomplish with my corporate blog? Typically, the response is less than satisfying, something like “engender loyalty” or “proactively offset negative marketplace sentiment” or “inform our customers of new product releases or enhanced feature sets.” These are diffuse goals that are difficult to measure. How will you know if your campaign is succeeding without actionable measurement?

Next, companies need to make an important commitment to the employees who contribute to their corporate blogs. First, contributors shouldn’t feel like blogging is a side gig to be done when all other tasks are complete. On the contrary, you should write this activity into your employees’ job description. This will ensure that the contributors don’t feel like they need to always cut into their free time to write. Also, you should consider offering an attainable performance bonus for consistent, high quality contributions to the corporate blog. This will ensure a high level of contribution even during the times when the hours are demanding at the company.

Finally, a company should embrace the idea that their corporate bloggers are a precious, scarce resource. They will be the company champions and the company’s face to the rest of the world. As such, you should commit to not only promoting the corporate blog to increase audience size, but also recognition for the contributors. Making someone an anonymous contributor will most likely decrease that person’s sense of responsibility to the task.

Now let’s examine bottom up.

Corporate blogs require consistently active, passionate authors. When identifying employees to take on this new role, you should always start with hand-raisers. These are the employees most likely to embrace this new role as contributor. However, they shouldn’t stop there. We all know people that have great intentions when starting a new project, but quickly grow bored over the monotonous routine of completing the project. Corporate blogs have indefinite timelines, so it’s important to make this selection carefully. We typically recommend identifying multiple contributors for the same blog. That way, you can ensure that there will be some coverage when the initial excitement wanes and people get inevitably swamped with work.

Also, look for people that have something fresh to say. There are millions of blogs out there and probably more than you know that cover your own company. You should read some of them first and figure out what will differentiate what the company has to say from what has already been said. If the corporate blog is same old, same old, someone else will probably say it better than your company.

Finally, nothing saps the passion out of contributors more than muting their voice with unnecessary corporate blogging “guidelines.” Blogs are social media. The best blogs enable an authentic dialog between authors and their audience. Marketers LOVE control, but this is the wrong place for too much of it. Two thoughts come to mind. First, make sure to enable comments on blogs. Dialogs are inherently two-way communication. If you want a monologue, post another press release. Second, limit the number of bureaucratic filtering layers. Let the true voice of the author ring through. Anecdotally, I worked at Yahoo! two years ago. Before any article got posted to their corporate blog, two managers and the legal team needed to give their stamp of approval. The result was that all articles sounded the same, corporate, and boring. The author’s true voice had been stripped out. Don’t let this happen to you.

Corporate blogs fail for a host of reasons. Before starting a corporate blog, perform a serious gut check. If not, you’ll sign the death warrant on your own corporate blog before it’s ever launched.

This article is cross-posted from Scott’s blog.

By Lauren Quan, Associate Marketing Manager

Facebook reached me via word-of-mouth, far before I had even heard of word-of-mouth and buzz marketing. I was a college sophomore, perusing my friend’s AIM profile, which included a link to the site.

Back in that day there were no applications, games, or even photos to overwhelm me. The sleek blue and white interface was a welcome change from the brief fling I had with Friendster. It was clean, uncluttered, and blissfully ad-free.

When I started working in the digital space, I was surprised by marketers’ growing obsession with Facebook and inability to understand it. What was there to understand? Growing up in an atmosphere where everyone was always online and everyone constantly updated their AIM away messages to show their whereabouts when not online, Facebook made sense as a way to keep track of friends while multi-tasking, AIMing, doing homework, and so on. Because the sign-up process required a valid college/.edu email address, people tended to use their real first and last names. There was a level of transparency and honesty lacking from the dead Friendster and perv-producing MySpace.

At its heart, Facebook was pretty much a virtual, interactive yearbook that helped people stay in touch with college friends. I still check it once a day and prefer it to the vastly overcluttered MySpace or the glorified address book Linked In.

I’m not the only one who checks these social networks daily. According to a recent Forrester report, 80% of young adults and 30% of adults are using social networking sites. These numbers keep growing, as the site averages more than 20 million unique viewers per month.

These large figures have not gone unknown to advertisers. Facebook’s high volume of targeted, engaged web users is a marketer’s dream, and it’s no longer an ad-free zone. Advertisers have enjoyed success with Facebook advertising by creating branded groups and allowing users to become fans. Maybelline, for example, has created a group to promote its cosmetics. BMW is also in the Facebook loop.

Is all hope lost if brands are not entertainment or retail-focused? Not at all. Companies like Ernst and Young have created recruiting Facebook groups, with people assigned to actively respond to questions and give feedback to potential job-seekers. Obviously, such a page would draw fresh college grads in search of a first job. This network has more than 20,000 users.

Overall, companies just need to be aware of the target audience and dream up campaigns that really add value for the users and allow them to engage with the brand. For example, in a recent campaign we ran for THQ, our buzz team crafted an alternate reality game to promote the company’s new first-person shooter, Frontlines: Fuel of War. After signing up at an interactive microsite, users were plunged into a scavenger hunt that had them reading blogs, discovering secret YouTube channels, befriending characters on Facebook, and more, in their quest to uncover the secrets of the world of Frontlines: Fuel of War.

Another way to engage the audience is with widgets. Good widgets should be fun, interactive and useful to the audience. For samples of successful widgets, one need look no further than this online dating widget or the popular Scrabulous widget. People who may not have ever touched the vintage board game edition of Scrabble are flocking in droves to play it online against complete strangers.

Regardless of whether marketers choose to go the widget/application route, the group route, or take a different route altogether, they need to follow the rules of good social media advertising. They need to understand the audience, engage with the community, be completely open and transparent, and above all, remain active and constantly engaged. It’s important to encourage open conversation and feedback, both positive and negative. One need look no further than the failure of flogs to see that trying to trick your audience just won’t work.

Facebook will never again be the ad-free, adult-free, and exclusive social networking platform it was when I first joined. However, I still want to use it to keep in touch with my friends and engage in lighthearted virtual interactions with them. With constant new innovations, (such as the news feed and open application platform, to name a few), Facebook keeps me engaged as other social networks scramble to keep up. If Facebook and advertisers continue to innovate and evolve while not bombarding users with ad spam (a la MySpace) then even legacy users such as myself will continue to visit for years to come.

by Jacob Morgan, Search Strategist

First off, let me give credit where credit is due. I came across this information from reading one of Brian Solis’s post about “Discovering and Listening to Conversations on Twitter.” In the post, Brian refers to Jeff Nolan, who discusses Twitter analytics. Thanks to both of you!

First I’m going to briefly touch on the tools that Jeff addresses, and then show you how they work.

TweetVolume: Type in a few keywords or phrases and you will be shown a graph that compares their volume. As Jeff Nolan pointed out, this is great for monitoring a particular brand, trend, buzzword, etc.

TweetStats: This tool lets you analyze your own twitter traffic. Also great if you work for a known brand and are twittering for your company.

TweetScan: This is really an interesting tool that lets you see real time twitter search information. Think of it as a search engine. You type in your query and then are presented with all the Tweets that include your search.

Now let’s pick an industry and see how we can use these tools. I chose the automotive industry.

Let’s look at the twitter volume for Ford, Honda, GM, Nissan, and Toyota (note: you get slightly different results based on capitalization, but not much)

Start off with TweetVolume. Below we can see that Ford is clearly dominating the Twitter space, Nissan has virtually no Twitter presence. We have to be careful here because terms can have multiple meanings. For example, Ford can refer to the car or to Gerald Ford. (This is where hashtags can come in; see Brian’s post for info on this).

Now let’s take a look at the actual conversations that are taking place using TweetScan. I typed in Honda as a search query and these were a few of the results that I saw. You can also get a bit more specific with your searches and type in Honda Civic, etc.

Finally, we can take a look our Twitter usage using TweetStats. Jeff Nolan was kind enough to post his stats so that is what I am including here.

Finally, you can begin to draw correlations. For example, if I am Honda and I just announced that I am giving away 100 free Hondas (via twitter, etc.) I would expect more people to talk about “Honda” (if I’m doing a good job marketing the promotion on Twitter).

Do not get too caught up with analytics and statistics. Social media marketing is not as cut and dry as web analytics is. It is not that easy to attribute revenue or traffic to a particular tweet, etc. The quality of the conversations is more important than the quantity. However, this is a topic for another post.

Thanks again to Brian Solis and Jeff Nolan.

This article is cross-posted from Jacob’s blog.

Although the weather may be rainy, our New York office still has plenty of reasons to celebrate spring. In honor of our speaking engagements at Search Engine Strategies NYC and our move to a brand-new space, we recently hosted an elegant Spring Soiree. Guests were treated to wine and light refreshments, and invited to participate in an advertising pop quiz. Thanks to everyone who came out to our event! We appreciate your support and look forward to continuing to work with you.

We recently promoted four superstar Bricksters – Kelly Olson, Beth Morgan, Andrew Leinicke and Rebecca Vittetoe – to new positions on our management team.

Kelly Olson was promoted from VP of Finance to CFO. Kelly manages the financial arm of Red Bricks Media to ensure that every process is efficiently directed at maximizing our clients’ ROI. Coming from a background in HR and finance, Kelly has been integral in developing standard methodologies for reporting, keyword research and time tracking – his innovative mind led to the development of CARMA, Red Brick Media’s proprietary campaign operations tool. Before joining Red Bricks Media in 2005, Kelly spent seven years working as a consultant for the Global HR Solutions division of PricewaterhouseCoopers, and he also spent one year as a controller for the Malcolm Group, a consortium of privately held entities that designs and wholesales women’s clothing. Kelly graduated with a degree in Accounting from Azusa Pacific University.

Beth Morgan was promoted to VP of Operations. Previously, she was the Media Director. Coming from a background in direct marketing, Beth is the strategic brains behind our SEM success. Beth is the VP of Operations and is responsible for organizing, developing and overseeing every aspect of our online advertising campaigns, from message and testing strategy to media buying and segmentation. Prior to joining Red Bricks Media, Beth successfully directed Digital Impact’s Custom Web Development group to the highest revenue growth and profit margin of any division. She holds an MBA from Stanford University and a Bachelor’s Degree in Business from Georgetown University. Her deepest, darkest secret: Beth plays with fire on a regular basis and has performed in San Francisco’s Union Square.

After one year as a Paid Search Marketing Strategist for Red Bricks Media, Andrew Leinicke was promoted to his current position as Media Director. Andrew (aka Andy) is literally a man with a plan. His love of microsegmentation, thorough testing, and up-to-the-second tracking and optimization, makes him the best in the business when it comes to decreasing CPA and increasing ROI. He is responsible for overseeing the strategic planning arm of the Paid Search Team. Before joining Red Bricks Media, Andy served as Marketing Manager and Director for Alpinist Magazine, Saveur Magazine, and Garden Design Magazine. He has an MS in Marketing Science from Northwestern University.

Just a few months after taking on the role of Media Supervisor, Rebecca Vittetoe grew Red Bricks Media’s Media Planning service by a whopping 2,000%. Her responsibilities include designing integrated campaign strategies for both traditional and interactive media buys, plus tracking, reporting and optimization of creative messaging. With a degree in Advertising from The University of Texas at Austin, and a stint at Dallas’ prestigious Point Group serving clients like Accuro Health, Texas Health Resources, and Chainlinks Retail Advisors, Rebecca is a testament to the fact that you don’t mess with Texas.

by Scott Tieman, Marketing Strategist

I suspect that many marketers sweat the “Launch” phase more than any other. They’ve seen other marketing efforts tank after tons of planning and want to get it just right. The bad news is that like with a book, the opening chapter of a paid search campaign sets the stage for what’s to come. Mess it up and the rest isn’t worth the bother. The good news is that it’s harder to mess up than most marketers expect. This post (and subsequent ones) will help you get your campaign on the right track from the start. Today, I’ll focus on marketing objectives.

As with any performance driven marketing campaign (and, regardless of media, I hope ALL of your marketing campaigns are performance driven), the first question to ask is “What are my marketing objectives?”. They come in all shapes and sizes, but I’ll generalize them as awareness, lead generation, and sales. Awareness is primarily the realm of brand marketers vying for more mind share, lead generation the realm of acquisition marketing, and sales the realm of acquisition and retention marketing.

Whenever we accept a new paid search client, I always hear the same thing. The client wants to focus on sales & leads. Period. The biggest misconception about paid search marketing is that it is ONLY a demand capture tool. This couldn’t be further from reality; it also functions just fine for awareness and demand generation.

Take awareness as an example. Marketers, depending on category, could pay upwards of $30-100 CPM for banner ads. True, banner ads are rich media and that’s got to count for something compared with bland, short form text ads. But, HOW MUCH MORE? For simplicity, say you pay $1 per click on your text ad. Also assume your click through rate (CTR) ranges from 0.5-5% for a given keyword. Finally say your ad shows 1,000 times over the course of a month. After some fairly simple math, you are roughly paying $5-$50 CPM. Already, this is significantly lower than the range I’ve spelled out above. Don’t forget that a lower CPC would drive even more cost savings.

Let’s take it one step further. The example above (assuming the CTR I spelled out) drove 5-50 people to your site. Each new qualified person is an opportunity for further brand education, lead generation, or sales. With paid search awareness campaigns, you will rely on your website more for the heavy lifting. That’s what you want. By comparison, typical banner ads generate clicks at a rate of 0.1%. Thus, you’ve spent significantly more money to drive only 1 person to your site. With paid search campaigns, you’re getting awareness AND traffic. Now doesn’t it seem like a better investment to put your awareness budget into paid search marketing rather than banner ads? Wouldn’t you prefer that your site do the marketing rather than a skyscraper ad?

In my next post, I’ll further explore this topic of marketing objectives. There’s lots more to say. Stay tuned.

by Scott Tieman, Marketing Strategist

Most paid search campaigns evolve with time, information, and experience. Don’t expect to get the campaign absolutely right from the start. You can’t! You don’t have enough information! Paid search campaigns need to embrace trial and error to blossom. You may have all the experience in the world running paid search campaigns, but that alone will only take you so far in this business.

Generally, you can think about this evolution in terms of three distinct phases: launch, optimize, and sustain. Each phase should have its own goals, expectations, and challenges. Below, I’ve given a taste of how each phase will play out. In my upcoming posts, I will dig deeper into some specifics of each phase.

Launch Phase:

Calling the initial phase the “launch” phase is partly a misnomer. It generally includes all of the activities required to get a campaign up and running including the initial planning before the launch, the launch itself, and the campaign stabilization after the launch. Expect to spend about 1-4 months in this phase.

Optimize Phase:

You’ve gotten the campaign out the door, but now must meticulously care for it. During the “optimize” phase, you will see the greatest efficiency gains. These gains will come at the expense of trial and error. Try not to worry too much about the media budget spent on these tests. It’s not wasted at all. It’s the best money you’ve spent in the campaign so far. Expect to spend about 6-12 months in this phase.

Sustain Phase:

Congratulations! You’ve wrung out the last drop of insight; the campaign is seemingly on cruise control. Give yourself a pat on the back for a job well done then GET BACK TO WORK. The “sustain” phase is all about maintenance. Although the pace of intervention has slowed, you still need to keep your campaign fresh to maintain your performance results in the long run. In general, expect to spend the rest of the life of the campaign in this phase.

On final thought. Given the rapid change in the search landscape, your hard fought insights may become less relevant with time. Your audience may become more sophisticated or a competitor may outmaneuver you for clicks. Maybe the product landscape will change as well. Google may introduce some revolutionary new products that allows you to advertise on digital billboards, blimps, or the moon. When this happens, you may need to revisit parts of this process again. Don’t be stubborn about it. Just jump right in like you always do.

Note: This post pertains t0 the vast majority of paid search campaigns run today. There are some exceptions, most notably “blast” campaigns. These short-lived campaigns typically revolve around products with quick expiration dates like events and media. Given the daunting time constraints facing the marketer, the campaign will likely spend the most time in the “launch” phase and very little time in the “optimize” and “sustain” phases.

This article is cross-posted from Scott’s blog.

by Jacob Morgan, Search Strategist

Recently, the folks at Pandemic Labs asked me to write a guest article on social media. The article (with minor changes) can be found below.

On a call with Seth Godin, I asked him where he sees the future of social media growth and how we can stop spammers. He responded that social media will continue to segment, and that there is no way to stop the spammers.

As marketers and spammers (although they are not the same, their objectives are similar, and sometimes marketers inadvertently become spammers) continue to penetrate the social media marketing platforms, we are going to notice that social media platforms will begin to segment. In fact, the trend is already quite apparent.

Consider the following segmented platforms:

• Flickr allows people to share pictures
• Craigslist allows people to buy/sell apartments
• LinkedIn allows business professionals to connect
• MySpace allows friends to connect
• Guru Del Vino allows people to share their wine preferences
• ignighter helps people interested in group dating

The reality is that eventually there will be a platform to cater to virtually every marketing niche. Another example is the recent launch of Google Health, a platform that allows users to create online health profiles, find doctors, and even download medical records.

With the “verticalization” of social media platforms (and eventually search), how is a marketer or spammer going to survive? Well, there are two sides of the coin.

1) With the sheer number of vertical platforms and their continued growth, there is just NO WAY that marketers and spammers are going to be able to keep up. There are tens of thousands of platforms, with many more appearing each day, and for every 100 platforms that are created, only 1 will survive. Sure, a marketer or a spammer can focus all of their efforts on the large sites such as Facebook or Myspace, but eventually when the “verticalization” kicks in, the amount of targeted advertising and marketing will be reduced drastically. So a marketer or a spammer is left with little choice but to target as many social platforms as they can, and they are becoming increasing efficient at doing so.

2) With the sheer number of platforms and their continued growth, it is becoming increasingly EASY for spammers and marketers to reach their desired audience. If I am a marketer or spammer, I can focus on specific social media platforms that are catered to my exact target market, piece of cake.

Essentially a marketer or a spammer has 2 choices: go after as many verticals as they can and hope that some of those verticals yield results, OR, focus on the target verticals and ignore the rest. The problem is that marketers and spammers pursue both avenues. There are those that try to target all the platforms, and there are those who try to target specific platforms. The point is that there is no way to prevent marketers or spammers from penetrating social media platforms. It doesn’t matter what side the coin lands on - it’s a trick coin and the marketers always win.

The coin was flipped and is in the air, call it…

This article is cross-posted from Jacob’s blog.

A while ago, our CEO Ed Kim did an interview for ValueClick Media. The topic was:

What is performance?

Depending on your perspective, it can mean many things.
The Performance Interviews is the interpretation of performance as seen through the eyes of the most respected minds in online advertising.

By exploring the meaning of performance, both through its importance in business and its role in our personal lives, The Performance Interviews are an opportunity to redefine what performance means to you.

Follow this link to watch his interview.

http://theperformanceinterviews.com/#video267

by Scott Tieman, Marketing Strategist

DEMO 08 happened a few weeks back. As the technology world reveled in the latest game changers, my eyes were squarely trained on one company, TubeMogul. This company has the potential to revolutionize online video distribution, analysis, and monetization. Online video is booming and offers a compelling new channel for marketers to peddle their products and services. It’s still in its infancy, though, and marketers are still figuring out how best to capitalize on it. The process of uploading videos to sites and then tracking them afterwards is very manual and time consuming. Also, it’s difficult to develop insights about who is actually watching the videos. It would be fine if there were only one site, but the landscape is fragmented with lots of sites vying for market share.

When planning campaigns, I must make difficult decisions. Which content should I use? Which site should I use – YouTube, Revver, Brightcove, Metacafe? Which results should I analyze?

Based in the Bay Area, TubeMogul has stepped in to the rescue. Its online video distribution, tracking, and analysis platform is best of breed and addresses many of the pain points previously mentioned. Now, I can upload a video once and then distribute it out to 12 video sharing sites. Then, it automatically begins tracking valuable performance data – like views, comments, etc – and gives me tools to slice and dice the data in meaningful ways. These are only some of the many features offered. All of this is free up to 150 videos per month!

So thanks TubeMogul! I can’t wait to see what new tools you’ll unveil next.

This article is cross-posted from Scott’s blog.