by Peter Vaughan, Copywriter
“Email marketing is so dead.” Have you ever heard that before? With response rates coming in around the 1.12% mark, email has become a sore subject for many marketers (I display a can of spam on my desk to show my solidarity). The game has gotten tougher, the consumer has become annoyed, and clients are dropping vendors left and right.
However, this is no time to panic. The emergence of the social web has expanded the possibilities and created a shift in the consumer/marketer relationship that favors interaction – everyone wants to be in the know, everyone wants to participate and everyone wants to be famous. Yes, even email has a place in the YouTube, Facebook, Blogging, widget-crazed, crowd-control world of web 2.0 – you just need to know what you’re doing.
The keys to email success in Web 2.0:
Personalization, personalization, personalization – The golden rule.
- Break up your audience into groups and create messaging that speaks to each segment. Thorough market research will pay off in the long run.
- Use an experienced media planner who knows how to rent the right list at the right price.
- Track click behavior and follow up with custom, exclusive offers that drive conversions your consumers began but didn’t complete in a previous round.
2. Content is king again, but don’t overdo it – everyone has ADD
- Make sure your email design is easy to scan and includes non-invasive (text-link) CTAs in the body and again in the P.S. line. Hard CTAs should only go in mastheads or next to product shots.
- For sustained, content-focused newsletter campaigns, use teasing summaries and link to the full article elsewhere. This keeps emails short and drives traffic to your web properties.
- For hard-sale, product-oriented emails, think mail-order catalog. One catchy headline mixed with a product matrix works wonders (ever gotten an Apple iPod email? Those guys are good).
3. Create a relationship, encourage sharing, and sell “the social”
- User-generated content, out-of-the box offers and total transparency are the big winners in today’s web – it’s time to start leveraging email in the same fashion. If you can’t create content to entertain your audience, let your customers do some of the heavy lifting instead, and incentivize them with exclusive offers.
- People want to share things with friends that makes them look and feel cool. Of course, you do need a cool creative team (RBM!) to come up with creative ideas. Pairing sales emails with some light, interactive content is a recipe for success.
- At the very least, consider the magic phrase “send to a friend.” This encourages viral activity which can produce amazing results. Third-party vendors picked up an email offer we designed for Seagate’s FreeAgent hard drive line (purely through word-of-mouth) – our little product email became the top referrer to the FreeAgent site.
Ok, so I broke a rule – this newsletter article is a little content-heavy. But I would like to hear your thoughts and talk further about Red Bricks Media’s approach to email marketing in the web 2.0 landscape. Email me at pvaughan@redbricksmedia.com any time, day or night.